Terms and Conditions
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Welcome to tcgpokemoncard.com. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing, browsing, or placing an order through tcgpokemoncard.com, you agree to be bound by these Terms and Conditions.
Please read this document carefully before using our website or making a purchase. If you do not agree with any part of these Terms and Conditions, please do not use our website or place an order.
1. About Our Store
tcgpokemoncard.com is an online store offering Pokémon Trading Card Game products, including trading cards, booster packs, booster boxes, collections, accessories, and other related products.
We aim to provide a convenient and reliable shopping experience for collectors, players, and Pokémon fans. Product availability may change without notice, and we reserve the right to modify, update, discontinue, or remove products from our website at any time.
Pokémon and related names, logos, characters, and trademarks belong to their respective owners. tcgpokemoncard.com is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially connected with The Pokémon Company or any of its affiliated companies unless explicitly stated otherwise.
2. Acceptance of These Terms
By using our website, creating an account, submitting personal information, or purchasing a product, you confirm that you have read, understood, and accepted these Terms and Conditions.
If you are under the legal age required to enter into a binding agreement in your country or region, you should only use this website with the permission and supervision of a parent or legal guardian.
We reserve the right to update or change these Terms and Conditions at any time. Any modifications will become effective when published on this page. Your continued use of the website after changes are posted means that you accept the revised Terms and Conditions.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability information are accurate. However, errors may occasionally occur.
Product images are provided for illustrative purposes and may differ slightly from the actual product, including differences in packaging, print versions, language, promotional materials, or manufacturer updates.
We do not guarantee that all information displayed on our website will always be complete, current, or free from errors. If an error is discovered in product information or pricing, we reserve the right to correct the information and cancel or refuse affected orders where legally permitted.
4. Product Availability
All products displayed on tcgpokemoncard.com are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available. A product may become unavailable before your order is processed.
We reserve the right to limit the quantity of products available for purchase by an individual customer, household, account, billing address, or shipping address. These limitations may be applied to help prevent unauthorized reselling, fraud, inventory abuse, or other activities that may negatively affect our business or customers.
5. Orders and Order Acceptance
When you place an order, you are submitting an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted or shipped.
We reserve the right to accept, refuse, cancel, or limit any order for reasons including, but not limited to:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Payment authorization problems
Errors in customer information
Violation of these Terms and Conditions
Unusual or suspicious ordering activity
If we cancel an order after payment has been successfully received, we will process a refund in accordance with our applicable refund procedures.
6. Pricing and Payment
All prices displayed on tcgpokemoncard.com are subject to change without notice. The price applicable to your order will generally be the price displayed at the time your order is submitted, except in cases of obvious technical or pricing errors.
Shipping costs, taxes, customs duties, or other applicable charges may be added depending on your delivery location and the products purchased.
Payment must be successfully authorized before an order can be processed. We may use third-party payment service providers to process payments securely. By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not intentionally store complete payment card information unless this is handled through an authorized and secure payment system.
7. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing time shown on our website or communicated during checkout.
Delivery times are estimates only and may be affected by factors outside our control, including carrier delays, customs inspections, severe weather, holidays, transportation disruptions, or incorrect delivery information.
Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee successful delivery when incorrect or incomplete information is provided.
Once an order has been handed to the shipping carrier, delivery is subject to the carrier’s terms and procedures. Where tracking is available, customers may receive tracking information after dispatch.
Additional details regarding shipping may be provided in our separate Shipping Policy.
8. International Orders and Customs
Customers ordering from outside the country or region of dispatch may be responsible for customs duties, import taxes, VAT, handling charges, or other fees imposed by local authorities.
These charges are generally the responsibility of the customer unless otherwise stated during checkout.
Customs procedures and regulations vary between countries. Customers are responsible for ensuring that the products ordered can legally be imported into their delivery location.
We are not responsible for delays, seizures, or additional costs resulting from customs procedures or import restrictions.
9. Returns and Refunds
Our return and refund procedures are explained in our separate Refund and Returns Policy.
Before returning a product, customers may be required to contact our customer support team and obtain instructions.
Returned products may need to be unused, unopened, and in their original condition unless the product was damaged, defective, or incorrectly supplied.
Certain products may not be eligible for return due to their nature, condition, or other applicable restrictions.
Approved refunds will generally be issued using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
Nothing in these Terms and Conditions is intended to remove rights that customers may have under applicable consumer protection laws.
10. Pre-Orders
Some products may be offered as pre-orders before their official release or availability date.
Estimated release and shipping dates are subject to change because of manufacturer, distributor, supplier, or transportation delays. We cannot guarantee that a pre-ordered product will arrive on a specific date.
If a pre-order cannot be fulfilled, we may cancel the affected order and provide an appropriate refund.
Customers should review any specific information provided on the product page before purchasing a pre-order item.
11. Product Condition and Trading Cards
Trading card products may be sealed or sold individually depending on the product description.
For sealed products, manufacturer packaging may occasionally contain minor imperfections such as small tears, dents, loose wrapping, or other cosmetic marks caused during manufacturing, storage, or transportation. Unless specifically described as damaged, minor cosmetic packaging imperfections may not qualify as a product defect.
Individual cards may be described according to their condition. Customers should carefully review product descriptions before purchasing.
Due to the nature of collectible products, market values may increase or decrease after purchase. We are not responsible for changes in the resale value or market value of products.
12. Intellectual Property
All website content, including text, graphics, logos, layouts, product descriptions, images created by us, and other original materials, is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit our original website content without our prior written permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
13. Prohibited Use
You agree not to use tcgpokemoncard.com for unlawful or unauthorized purposes.
You must not attempt to interfere with the website, gain unauthorized access to systems, submit fraudulent orders, misuse payment methods, introduce harmful software, scrape protected website content, or engage in activities that could damage our website or business.
We reserve the right to suspend or terminate access to users who violate these Terms and Conditions.
14. Limitation of Liability
To the maximum extent permitted by applicable law, tcgpokemoncard.com shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are not responsible for losses caused by circumstances outside our reasonable control, including shipping delays, technical failures, customs procedures, or third-party service interruptions.
Nothing in these Terms and Conditions excludes liability where liability cannot legally be excluded under applicable law.
15. Privacy
Your use of our website is also subject to our Privacy Policy. Please review that policy to understand how we may collect, use, protect, and process personal information.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted according to applicable laws, subject to mandatory consumer protection rights that may apply in your country or region.
Any dispute arising from the use of our website or the purchase of products may be handled through the appropriate legal procedures and courts where required by applicable law.
17. Contact Us
If you have questions about these Terms and Conditions, an order, or our products, please contact our customer support team through the contact information available on tcgpokemoncard.com.
We will make reasonable efforts to respond to customer inquiries as quickly as possible.
18. Final Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Our failure to enforce any provision of these Terms and Conditions does not mean that we waive our right to enforce that provision in the future.
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Refund and Returns Policy, and any other applicable policies published on our website, form the agreement between you and tcgpokemoncard.com regarding your use of the website and purchases made through our store.
