Warranty or Damaged Products Policy

Last Updated: August 20, 2026

At tcgpokemoncard.com, we are committed to providing our customers with authentic Pokémon TCG products that are carefully packaged and delivered in good condition. We understand how important product condition is to collectors, players, and Pokémon fans. For this reason, we take concerns regarding damaged, defective, or incorrectly supplied products seriously.

This Warranty or Damaged Products Policy explains the process for reporting damaged products, requesting assistance, and understanding the circumstances under which a replacement, refund, store credit, or other solution may be available. By placing an order through our website, you agree to the terms outlined in this policy.

1. Product Condition

We make reasonable efforts to ensure that all products are inspected and packed carefully before shipment. However, certain products, particularly trading card products and sealed collectible items, may have minor variations resulting from the manufacturing, printing, packaging, or distribution process.

Minor cosmetic imperfections that do not affect the functionality, authenticity, or intended use of a product may not be considered damage or a manufacturing defect. Examples may include minor imperfections to external packaging, shrink wrap, boxes, tins, or promotional packaging.

Because Pokémon TCG products are collectibles, customers should carefully review product descriptions and images before placing an order. Where applicable, product images are provided for illustration purposes and the actual packaging may differ slightly.

2. Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible after receiving the package. To help us investigate the issue efficiently, we may require clear photographs of:

  • The damaged product
  • The external shipping package
  • The internal packaging materials
  • Any visible shipping label
  • The damaged area from different angles

Please do not dispose of the damaged product or its original packaging until we have reviewed your claim and provided further instructions.

We recommend reporting damaged products within 48 hours of delivery whenever possible. Reporting the issue promptly helps us investigate the condition of the shipment and, where appropriate, communicate with the shipping carrier.

If we determine that a product was damaged during transit, we may offer an appropriate solution depending on the circumstances and product availability. Possible solutions may include a replacement, partial refund, full refund, store credit, or another reasonable resolution.

3. Defective or Incorrect Products

If you receive a product that is defective, materially different from the product you ordered, or incorrect due to an error on our part, please contact our customer support team.

When submitting your request, please include:

  • Your order number
  • The name of the product
  • A clear description of the problem
  • Photographs or videos showing the issue, where applicable
  • Any other information reasonably requested to investigate the claim

We will review the information provided and determine the most appropriate resolution. Depending on the circumstances, we may request that the product be returned to us before issuing a replacement or refund.

Customers should not return products without first receiving instructions from our support team. Unauthorized returns may delay the processing of a claim.

4. Warranty Coverage

Unless otherwise stated in the product description or required by applicable law, tcgpokemoncard.com does not provide an additional manufacturer-style warranty for collectible trading cards, sealed trading card products, or other collectible items beyond the protections that may be required by applicable consumer law.

Our policy is intended to address products that arrive damaged, defective, or incorrect. It does not guarantee that collectible products will retain a specific value, condition grade, market price, or resale value.

Pokémon TCG products may fluctuate significantly in value depending on market demand, rarity, condition, product availability, and other factors. Changes in market value do not constitute a product defect and are not covered under this policy.

5. What Is Not Considered Covered Damage

Certain situations may not qualify for a replacement, refund, or compensation. These may include:

  • Damage caused after delivery due to misuse or improper storage
  • Normal wear and tear
  • Damage caused by opening or altering the product
  • Damage caused by moisture, heat, sunlight, pets, accidents, or improper handling
  • Minor cosmetic imperfections that do not materially affect the product
  • Changes in product market value
  • Packaging variations caused during manufacturing or distribution
  • Customer dissatisfaction based solely on personal preference
  • Damage to products that have already been extensively used or altered
  • Claims submitted without reasonable supporting evidence where such evidence is necessary to investigate the issue

Nothing in this section is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.

6. Sealed Pokémon TCG Products

Many Pokémon TCG products are sold as sealed collectibles. Once a sealed product has been opened, we may be unable to accept a claim relating to missing cards, card pulls, rarity expectations, or the contents of randomized products unless there is clear evidence of a manufacturing issue.

We cannot guarantee specific cards, pull rates, rarities, or values contained inside randomized Pokémon TCG products. Trading card products are often produced with randomized contents, and purchasing a booster pack, booster box, collection box, or similar product does not guarantee the receipt of a particular card.

Opening a sealed product solely because a customer hopes to receive a specific card does not create a right to a refund, replacement, or compensation if that card is not found.

7. Return Instructions for Damaged Products

If a return is approved, we will provide instructions regarding the next steps. Depending on the circumstances, you may be required to return the product in its original condition together with its original packaging and included accessories.

Do not send a damaged product back before receiving approval from us.

Where a return is required because the product was confirmed to be defective, damaged before delivery, or incorrectly supplied due to our error, we will explain the available return arrangements. Responsibility for return shipping costs will depend on the reason for the return and applicable consumer laws.

We recommend using a trackable shipping method when returning valuable items, unless we provide different instructions.

8. Inspection and Review Process

After receiving your claim, we may need time to review the information and determine the cause of the damage or defect. We may also request additional photographs, videos, or documentation.

If a returned product is required, we may inspect it before approving a final resolution.

Our decision will be based on the information available, including the product condition, packaging, photographs, shipping circumstances, and any other relevant evidence. We reserve the right to refuse claims that appear fraudulent, abusive, intentionally misleading, or inconsistent with the condition of the product originally supplied, subject to applicable law.

9. Replacements

If a replacement is approved, we will make reasonable efforts to provide the same product. However, some Pokémon TCG products are limited, discontinued, or temporarily unavailable.

If an identical replacement is unavailable, we may offer an alternative solution, such as:

  • A comparable replacement product
  • Store credit
  • A partial refund
  • A full refund, where appropriate

We are not required to provide a replacement of greater value than the original product purchased.

10. Refunds and Store Credit

Where a refund is approved, it will generally be processed using the original payment method, unless another arrangement is necessary or permitted.

Depending on the payment provider, it may take several business days for the refunded amount to appear in your account.

Store credit may be offered as an alternative solution in certain situations. We will communicate the available options to you before finalizing the resolution where appropriate.

11. Lost Packages and Shipping Issues

A package that appears delayed is not automatically considered lost or damaged. Shipping carriers may experience delays caused by weather, customs, operational issues, high shipping volumes, or other circumstances.

If you believe your package has been lost, please contact us with your order number and tracking information. We will review the situation and, where appropriate, investigate with the shipping carrier.

12. Consumer Rights

Nothing in this Warranty or Damaged Products Policy is intended to remove, restrict, or exclude any consumer rights that cannot legally be waived under applicable law.

Depending on your country or region, you may have additional legal rights relating to faulty, damaged, or incorrectly supplied goods. Where mandatory consumer protection laws provide greater protection than the terms of this policy, those legal requirements will apply.

13. Changes to This Policy

We may update this Warranty or Damaged Products Policy from time to time to reflect changes to our business practices, products, shipping procedures, or legal requirements.

The updated version will be published on tcgpokemoncard.com with a revised “Last Updated” date. We encourage customers to review this policy before making a purchase.

14. Contact Us

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

When contacting us, please include your order number and a clear description of the issue so that we can assist you efficiently.

Website: tcgpokemoncard.com

Customer Support: Please use the contact information available on our Contact Us page.

We appreciate your trust in tcgpokemoncard.com and will make reasonable efforts to investigate valid damaged product claims and provide an appropriate resolution.