Authenticity Guarantee

At TCGPokemonCard.com, we understand that authenticity is one of the most important concerns for Pokémon TCG collectors, players, and enthusiasts. We are committed to providing customers with genuine Pokémon Trading Card Game products and accessories sourced through reliable suppliers and established distribution channels.

Our goal is to give you confidence when purchasing from our store. This Authenticity Guarantee explains our commitment to genuine products, our sourcing practices, and what you should do if you believe you have received an item that does not meet our authenticity standards.

Our Commitment to Authentic Products

TCGPokemonCard.com is committed to selling authentic Pokémon TCG products. We do not intentionally sell counterfeit Pokémon cards, unauthorized reproductions, or products represented as genuine when they are not.

Our inventory may include Pokémon trading cards, booster packs, booster boxes, Elite Trainer Boxes, special collections, accessories, sealed products, and other officially branded Pokémon TCG merchandise.

We make reasonable efforts to ensure that products offered through our website come from legitimate and reputable supply sources. Product availability and packaging may vary depending on the market, release, language, edition, and manufacturer distribution.

Reliable Product Sourcing

We carefully consider the suppliers and distributors from whom we obtain our inventory. Our sourcing process is designed to reduce the risk of counterfeit or unauthorized products entering our stock.

Depending on the product, inventory may be sourced through established distributors, wholesalers, retailers, or other legitimate commercial channels. We evaluate products and suppliers based on available information, product condition, packaging, documentation, and other relevant factors.

Because Pokémon products are distributed internationally, customers may receive products with differences in packaging, labeling, language, printing, or regional markings. Such differences do not necessarily indicate that a product is counterfeit.

Sealed Pokémon TCG Products

Many Pokémon TCG products sold through our store are supplied in their original sealed packaging. Sealed products may include booster boxes, booster packs, Elite Trainer Boxes, collection boxes, tins, bundles, and other factory-sealed products.

We take reasonable care when handling and packaging sealed products before shipment.

However, factory packaging can sometimes contain minor manufacturing imperfections, such as small dents, wrinkles, printing variations, loose plastic, or minor packaging damage. These imperfections do not automatically mean that the product is counterfeit or defective.

Customers should also understand that the contents of sealed Pokémon TCG products are determined by the manufacturer. We cannot guarantee the specific cards, rarity, pull rates, or value contained inside a sealed product.

Individual Cards

Where individual Pokémon cards are offered, we make reasonable efforts to ensure that the cards correspond to the product descriptions provided on our website.

Card characteristics may include:

• Card name
• Set or expansion
• Card number
• Language
• Rarity
• Condition
• Edition or printing
• Foil or holographic characteristics

Minor differences between print runs can occur. Therefore, customers should consider the complete product description rather than relying on a single visual characteristic when assessing authenticity.

If a product is specifically advertised as graded, customers should receive the grading information stated in the product listing.

Product Condition

Authenticity and condition are separate matters.

A genuine Pokémon card may have manufacturing imperfections or may have been affected by handling, transportation, or storage. Similarly, minor cosmetic imperfections do not necessarily indicate that a product is counterfeit.

Where applicable, product listings should provide information about condition. Customers should carefully review the product description before placing an order.

If you receive a product that appears significantly different from the description, please contact our customer support team as soon as possible.

How We Handle Authenticity Concerns

If you believe that a product purchased from TCGPokemonCard.com may not be authentic, please contact us before attempting to alter, clean, repair, open, modify, or otherwise manipulate the product.

For sealed products, keep the packaging and all related materials whenever possible.

Please provide:

• Your order number
• Product name
• Date of purchase
• Clear photographs of the product
• Photographs of the packaging and identifying marks
• A description of your concern
• Any other information that may help us investigate the issue

Additional photographs or information may be requested during our investigation.

Investigation Process

When an authenticity concern is reported, we may review the product details, order information, photographs, packaging, supplier information, and other relevant evidence.

Where appropriate, we may compare the product with known characteristics of genuine Pokémon TCG products.

Our investigation may consider factors such as printing quality, card dimensions, colors, text, symbols, packaging, seals, product markings, and other identifying characteristics.

In certain circumstances, we may request that the product be returned to us for further examination. Customers should not send products back without first contacting our support team and receiving return instructions.

If a Product Is Confirmed to Be Inauthentic

If our investigation determines that a product supplied by TCGPokemonCard.com does not meet our authenticity standards, we will work with the customer to provide an appropriate resolution in accordance with our Refund and Returns Policy and applicable consumer protection requirements.

Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate remedy.

We take authenticity concerns seriously and will investigate legitimate claims carefully.

Customer Responsibility

Customers also have a responsibility to review product information before ordering.

Before purchasing, please check:

• Product name
• Product photographs
• Language
• Set or expansion
• Product condition
• Quantity
• Whether the item is sealed or opened
• Any special product specifications

If you have questions about a product before purchasing, we encourage you to contact us.

Protecting Your Purchase

We recommend that customers inspect their orders when they arrive. If you notice unusual packaging, significant damage, missing items, or anything that appears inconsistent with the product description, document the condition as soon as possible.

Taking photographs of the package and product can be helpful if you need to contact our customer service team.

For higher-value orders, customers may also wish to record the opening of the package for their own records. While such documentation does not automatically determine the outcome of a claim, it may help establish the condition of an order when it was received.

Pokémon and Intellectual Property

Pokémon, Pokémon TCG, and related names, characters, logos, artwork, and trademarks belong to their respective rights holders.

TCGPokemonCard.com is an independent online store and does not claim ownership of Pokémon intellectual property unless expressly stated otherwise.

Product names and trademarks are used for identification and descriptive purposes.

Counterfeit Products

We strongly discourage the purchase, sale, or distribution of counterfeit Pokémon TCG products.

Counterfeit cards and merchandise can negatively affect collectors, players, retailers, and the broader Pokémon TCG community. We therefore take reasonable steps to protect our customers and maintain the quality of our inventory.

If you believe that a product listed on our website may be counterfeit, please contact us with the relevant product information so that we can review the matter.

Changes to This Guarantee

TCGPokemonCard.com may update this Authenticity Guarantee from time to time to reflect changes in our business practices, product sourcing, customer service procedures, or applicable requirements.

Any updated version will be published on this page. Customers should review the policy periodically for the latest information.

Contact Us

If you have questions about the authenticity of a product, our sourcing practices, or an order you have received, please contact our customer support team through the contact information provided on TCGPokemonCard.com.

When contacting us about an authenticity concern, please include your order number and relevant product information whenever possible. This allows us to investigate your request more efficiently.

Our Promise

Our commitment is simple: we aim to provide genuine Pokémon TCG products and a reliable shopping experience for every customer.

We value the trust of collectors and players who choose TCGPokemonCard.com. For that reason, we take product authenticity seriously and will make reasonable efforts to investigate genuine concerns and provide an appropriate resolution when a product does not meet our stated standards.

This Authenticity Guarantee should be read together with our Terms and Conditions, Refund and Returns Policy, Shipping Policy, and Privacy Policy. Together, these policies explain the rules and protections that apply when shopping with TCGPokemonCard.com.